Terms and Conditions

📄 General Conditions of Sale (GCS)

Really Home

1. Legal notices

The Vraiment Home online store is operated by:

  • Company name: V (SASU)
  • RCS / SIRET: 93829597900018

2. Purpose

These T&Cs cover the rights and obligations of the parties in the context of the online sale of products offered by Vraiment Home.

3. Products

  • The essential characteristics of the products are described and presented on the site.
  • The photographs are for informational purposes only and do not constitute liability on the part of the seller.

4. Price

  • Prices are indicated in euros (€), all taxes included (TTC).
  • Delivery costs are indicated before validation of the order.
  • Vraiment Home reserves the right to modify its prices at any time, but products will be invoiced based on the price in effect at the time of the order.

5. Order

  • The customer validates his order when he accepts the present T&Cs and proceeds to payment.
  • Vraiment Home will confirm the order by email.
  • Vraiment Home reserves the right to cancel or refuse any order from a customer with whom there is a dispute.

6. Payment

  • Payment is due immediately upon ordering.
  • Payments can be made by credit card, PayPal, or any other method offered on the site.
  • Transactions are secured via [Shopify Payments / PayPal].

7. Delivery

  • The products are delivered to the address indicated by the customer when ordering.
  • Delivery times: generally between 5 and 20 working days (depending on product and destination).
  • In case of delay, the customer will be informed by email.
  • The risks associated with transport are the responsibility of the buyer from the moment the package is handed over to the carrier.

8. Right of withdrawal

  • In accordance with article L221-18 of the Consumer Code, the customer has 14 days from receipt of the product to exercise their right of withdrawal.
  • The product must be returned in its original condition and complete (packaging, accessories, instructions, etc.).
  • Return costs are the responsibility of the customer, except in the case of a defective product.
  • The refund will be made within a maximum of 14 days from receipt of the returned product.

9. Legal guarantee

  • All products sold benefit from the legal guarantee of conformity (articles L217-4 et seq. of the Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code).
  • In the event of non-conformity of a product sold, it may be returned, exchanged or refunded.

10. Liability

  • Vraiment Home cannot be held responsible for non-performance of the contract in the event of force majeure, disruption or total or partial strike of transport services.
  • Vraiment Home cannot be held liable for any indirect damages related to the purchase of products.

11. Protection of personal data

  • The data collected is necessary for order management and commercial relations.
  • In accordance with the GDPR, the customer has the right to access, rectify, oppose and delete their personal data.

12. Intellectual Property

All elements of the site (texts, visuals, logos, brands) are protected by copyright and intellectual property.

Any reproduction or exploitation is prohibited without prior authorization.

13. Applicable law and disputes

  • These T&Cs are subject to French law.
  • In the event of a dispute, an amicable solution will be sought before any legal action.
  • Failing this, the competent court will be that of the place of domicile of the defendant or that of the place of delivery.